To determine the procedure/procedural steps, iController uses the D.I.P and procedural conditions to suggest certain actions.
It might be possible that there is no upcoming action visualized.
Here are two reasons why this could be happening:
1. The debtor is not assigned to a procedure
2. The specific procedural conditions are not met
More information on how you can tweak the procedural conditions can be found here: More information on the procedural flow can be found here: https://support.icontroller.eu/hc/en-us/articles/360013095439-iController-s-procedure-flow