To determine the procedure/procedural steps, iController uses the D.I.P (Days In Process) and procedural conditions to suggest certain actions.
It is possible that there is no upcoming action visualized.
This may mean that:
1. the debtor is not assigned to a procedure;
2. the specific procedural conditions are not met;
3. there are no procedural steps in the procedure.
More information on how you can tweak the procedural conditions can be found here: More information on the procedural flow can be found here: https://support.icontroller.eu/hc/en-us/articles/360013095439-iController-s-procedure-flow