The scheduled moments of synchronization between the source package to iController are predefined during the set-up of your iController platform.
It is not possible to (manually) deviate from these times, except when changing the or expanding the 'Scheduled task' on the server.
Was the export written by iController? Please contact our support team with the new preferred daily hours for the export/import.
Was the export written by your own (external) IT? Please ask them to change the export hours.
Note: Make sure that there is a minimum of 1 hour between the previous import end and the start of the next export.
Note: We advise to schedule 3 export/imports a day. Depending from the duration of the export/import more synchronizations are possible.
Note: When the accounting program is Exact Online, it is possible to perform a manual synchronization by clicking the gear icon and choosing 'Start synchronization'.