It is possible that the procedural action is 'Send reminder 1' and that you've send a reminder 1 (Debtor sheet - Send document overview), but the procedural step has not yet been performed.
There are two ways to send a reminder.
- You follow the procedure and execute the action offered in the automatic worksheet list = ‘automatic’
- You send the document via ‘Send document overview’ on the debtor sheet = ‘on demand’
Only the first one (execution via the worksheet) is recognized for the procedural step being executed. Sending a reminder on demand is only used to resend an account statement/reminder when asked by the customer.
