Why do I get an error message when I try to create a payment plan?
Which intervals are available for automated proceduresteps?
Why isn't the days in procedure (D.I.P./DIP) adjusted when a past due invoice is loaded into iController?
Why can't I create an automated procedural step for postal mail/PDF?
Why does iController suggests an action (e.g. reminder) when all documents are in promise?
How come there are no upcoming actions visualised on my debtorsheet?
Why isn't my current procedural action 'Send reminder' performed , even though I've send a reminder?
Why does the procedure continues/actions are visualized in the worksheet when documents are in a status other than procedure?
How can I undo an executed automatic action?
When will the debtor in ‘manual procedure’ will be moved back to procedure again?

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When will the debtor in ‘manual procedure’ will be moved back to procedure again?

May 20, 2020 08:18
Updated

When you don't execute the manual action on the day you had it planned, the client will automatically be moved back to automatic procedure 30 days after the planned action.
When you did perform the manual action, but did not assign a new manual action, the debtor will be moved to the automatic procedure again.
You can immediately remove the client from the manual procedure by using the button 'Remove from manual procedure' on the debtor sheet.

More info on the manual procedure can be found here: https://support.icontroller.eu/hc/en-us/articles/360012973200-Manual-procedure