When a specific procedure step has been installed to be automatically processed, without the need for a user to click the Execute worksheet action button, this should be processed on the interval and time that has been set up in the settings of the procedures.
If this was not the case, please check if an existing iController mailbox is active for the company. To verify this:
- Click on the gear icon (
) in the upper right corner of the top bar
- Go to Settings
- Click on Company details in the left menu
- Select the company or entity
- Make sure the correct email address or mailbox (the one installed in iController) is shown in the Email column. If not click on the company and add or edit the email address.
When a company has no email address, automatic workspace tasks don't know which mailbox to use, which results in not processing the items.
Please contact support when the email address is correctly installed and the problem persists.