Email integration explained
Let's say you want to send reminders using the email address email@example.com.
Email messages from iController will be sent from our email server, with the 'from' address firstname.lastname@example.org.
To prevent these emails to be detected as spam, your IT department has to add an SPF record to the mycompany.com email server. A correct SPF record allows a third party like iController to send email messages in someone else's name.
When the customer successfully received the email, hopefully, they reply. The reply message is sent to email@example.com, so will obviously be picked up by your own email server. To get these messages into iController, we would like you to set-up an automatic forward rule on firstname.lastname@example.org. iController provides an email address to which the email messages could be forwarded to.
A forward email address from iController would look like something like this: email@example.com (Postmark?)
The above results in:
- iController sending emails in your companies name
- Your email server forwarding all email messages initially sent to firstname.lastname@example.org to an iController email address.
Like that the circle is complete without an integration directly with your companies email server.