Zoom is an easy tool for our support team to show their screen or watch/take over your computer screen. In this way any support question can be handled more effectively.
- You will receive an email from ‘Zoom’ with the question to join the zoom meeting, the meeting ID and password.
- Please click on the URL where you can click on ‘download & run Zoom’.
- Follow the installation steps.
- When Zoom is installed, open the start screen and click on the ‘join’-button
- Fill in the meeting ID received by email
- You can use your computer audio or call the support advisor at +32 (0)9 337 82 79 (please click on ‘mute’ in the left bottom corner if you use the telephone).
- Once you are in the Zoom meeting, you can share your screen by clicking on the green ‘share’ icon at the bottom of the Zoom meeting screen: