When there is a mismatch between the outstanding document and the PDF invoice, visible at the bottom of the debtor sheet when clicking on ‘view’ or in a reminder below the underlined document number, the PDF is uploaded incorrectly to iController.
Please delete the PDF in the folder on your server where you store these files and drop the correct one. After the next PDF-export, the document should be sent to iController correctly.
The final step is to ask collections-support@billtrust.com to relink the document.
Note: If the problem persists, it could be that the naming of the PDF files is not unique. Please contact collections-support@billtrust.com with examples of mismatched PDF files and document numbers.