Due to metadata in iController templates, font changes directly made in iController are not saved.
We suggest the following solution:
- Write down your text in a Word-document, and adjust it to your preferred font
- Go to iController and click on the gear icon (
) in the upper right corner - Go to Settings
- Click on the relevant template group in the left menu. You can choose between General templates, Account statement templates, Payment plan Reminders or Reminder templates
- Select a template from the list on the right screen
- Choose the language
- Switch to one of the tabs: Email, Pdf or Text
- Click on Change text
- Click on Source
- Select all the text and press delete on your keyboard
- Click on Source again
- Copy and paste the text from the Word-document in this window
- Click on Save
Note: Don't forget to make the changes for the templates in all languages and for all channels: Email, Pdf and/or Text