An email will be stored in the 'Messages' section of a debtor on two conditions, in the following order:
- The mail is linked to the debtor in the 'Clients' field
- You've clicked on
in the email after linking it to a debtor.
View our related articles:
How do I link an incoming email to a debtor?
I've linked an email to a debtor and can't find it anymore. Is it gone?