At Billtrust, we are committed to providing exceptional customer service and ensuring a smooth experience every time you interact with us. Your feedback is crucial in helping us achieve this goal.
After we resolve your request or issue, you will receive a brief Billtrust Customer Support Survey. This quick survey takes less than a minute to complete and will help us understand your experience with our products, services and support.
The survey is a questionnaire with a mix of multiple-choice questions and one open-ended question, allowing you to share your thoughts and suggestions in detail.
Your insights will help us:
- identify areas for improvement
- resolve issues faster
- ensure a smoother experience next time
We appreciate any feedback – both positive and negative. By participating, you'll directly contribute to shaping a better experience for yourself and all our valued customers.