Information about mail notification: What will change after the transition to our new ticketing system?
As part of this transition, we will be providing you with enhanced notifications to keep you informed about your case's progress.
These notifications include:
- Confirmation of receiving your case
- Updates on any new comments added to your case
- Information on any proposed solutions
In each of these notifications, we will provide detailed information, including:
- Case number
- Subject
- Creation date
- Description
Please find below sample notifications for your reference.
Thank you for your understanding and cooperation during this migration period. If you have any questions or concerns, feel free to reach out to us.